Privacy Policy
ENEOS Middle East / UAE
Commitment to Privacy
The ENEOS Group is committed to protecting and respecting personal information. We handle personal data in accordance with applicable UAE data protection laws, relevant international regulations, ENEOS Group Philosophy, the ENEOS Group Code of Conduct, internal policies, and this Privacy Policy.
This Privacy Policy explains how personal information is collected, used, stored, and protected when you interact with our website or services in the UAE.
General Privacy Information
1. Personal Information Protection Framework
We maintain a structured personal information protection system to ensure proper handling of user data. A dedicated compliance program is implemented and regularly reviewed. All directors, employees, and authorized personnel are required to comply with internal privacy standards and data protection obligations.
2. Management and Security of Personal Information
We take appropriate technical and organisational measures to ensure that personal information is handled securely, accurately, and kept up to date throughout its lifecycle, including collection, use, storage, and deletion.
Measures are taken to prevent unauthorised access, loss, misuse, leakage, alteration, or destruction of personal data.
Where necessary, we may engage third party service providers or subcontractors to process personal information strictly for defined purposes. In such cases, we ensure appropriate contractual safeguards and supervision to maintain confidentiality and security.
3. Purpose of Use of Personal Information
When collecting personal information, we clearly define and communicate the purpose of use. Personal information may be used for the following purposes:
• Responding to enquiries from customers, distributors, partners, and prospective business partners
• Providing information about ENEOS products, services, and technical support
• Managing business transactions and contractual relationships
• Fulfilling legal, regulatory, and compliance obligations
• Handling audits, reporting requirements, and lawful requests from authorities
In certain circumstances, personal information may be used without prior notification if:
• Disclosure could endanger life, health, property, or legal rights
• Disclosure could interfere with legitimate business operations
• Cooperation is required by government or regulatory authorities under applicable law
• The purpose of use is reasonably apparent from the context of collection
4. Disclosure to Third Parties
As a general principle, personal information is not shared with third parties. However, disclosure may occur in the following situations:
• When consent has been obtained from the user
• When sharing is necessary with trusted service providers under confidentiality agreements
• When sharing within the ENEOS Group for operational or administrative purposes
• When disclosure is required by law, regulation, or court order
• When disclosure is necessary to protect life, safety, or property
5. Transfer of Personal Information Outside the UAE
Where personal information is transferred to entities outside the UAE, including ENEOS Group companies, overseas partners, or service providers, appropriate safeguards are applied in accordance with applicable laws to ensure adequate data protection.
6. Use of Aggregated and Anonymised Data
We may use anonymised or aggregated data that does not identify individuals for purposes such as service improvement, analytics, and business planning. Such data cannot be traced back to individual users.
7. Requests, Access, and Corrections
Users may request access to, correction of, or deletion of their personal information, or request restriction of processing, subject to applicable legal requirements. Requests will be handled promptly after verification of identity.
8. Updates to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. Updated versions will be published on this website.
Handling of Personal Information on This Website
1. Information Collected
Depending on the services used, we may collect the following information:
• Name, email address, phone number, address, country
• Company name, job title, and business details
• Communication preferences and enquiry details
• Website usage and interaction data
Information is used strictly for the stated purposes.
2. Cookies and Tracking Technologies
This website uses cookies and similar technologies to:
• Improve website functionality and user experience
• Analyse website traffic and usage trends
• Deliver relevant content and services
Cookies do not contain personal identifying information. You may disable cookies through your browser settings, although some website features may be limited.
3. Access Logs
We collect non identifying access log data such as IP address, access time, and pages visited. This information is used for website administration, security monitoring, and performance optimisation.
4. Cookie Control
Most website functions can be accessed without cookies. However, disabling cookies may restrict certain features.
5. Security Measures
Secure Sockets Layer (SSL) encryption is used for online forms and data submission to protect information during transmission.
6. Advertising and Analytics Services
We may use third party analytics or advertising services. These providers may use cookies or similar technologies in accordance with their own privacy policies. Users may opt out through the relevant third party mechanisms.
7. Policy Changes
Any changes to this policy will be published on this website. Continued use of the website constitutes acceptance of the updated policy.
Contact Information
For questions regarding this Privacy Policy or the handling of personal information, please contact us through the official contact page of the ENEOS Middle East website.
Authorisation
Approved by
ENEOS Group Management
